GDPR Compliant
This privacy policy is compliant with UK GDPR and Data Protection Act 2018. Last updated: January 2026.
1. Introduction
This Privacy Policy explains how Disrepair Support ("we", "us", or "our") processes personal data when you use our website or services. We are committed to protecting your privacy and ensuring your data is handled securely and in accordance with UK GDPR and Data Protection Act 2018.
Your Rights Under GDPR:
- Right to be informed - You have the right to be informed about how we use your data
- Right of access - You can request a copy of your personal data
- Right to rectification - You can ask us to correct inaccurate data
- Right to erasure - You can request deletion of your personal data
- Right to restrict processing - You can limit how we use your data
- Right to data portability - You can request your data in machine-readable format
- Right to object - You can object to processing of your data
2. Information We Collect
We may collect and process the following types of personal information:
Data Categories:
Identity Data
- Name
- Title
- Date of birth
Contact Data
- Email address
- Telephone numbers
- Home address
Claim Data
- Property disrepair details
- Landlord information
- Supporting evidence (photos, documents)
Technical Data
- IP address
- Browser type
- Website usage patterns
3. How We Use Your Data
We use your personal data for specific, lawful purposes under GDPR:
Lawful Basis for Processing:
Legitimate Interest
Processing your claim assessment and communicating with you about our services.
Contractual Necessity
When we need to process your data to provide our services to you.
Legal Obligation
When required by law for regulatory compliance and anti-money laundering checks.
4. Data Sharing
We may share your data with trusted third parties only when necessary for your claim:
Third Parties We Share Data With:
- Legal firms and solicitors - To process your housing disrepair claim
- Independent property surveyors - To assess property conditions
- Regulatory bodies - Financial Conduct Authority (FCA), Solicitors Regulation Authority (SRA)
5. Data Security
We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, or unauthorised access.
6. Your Rights
Under the UK GDPR, you have the right to request access to your data, request corrections, or request that your data be deleted in certain circumstances. To exercise these rights, please contact us at info@disrepairsupport.co.uk.
7. Cookies
Our website uses cookies to distinguish you from other users and improve your experience. You can manage your cookie preferences through your browser settings.
8. Contact Us
If you have any questions about this Privacy Policy, please contact our Data Protection Officer at info@disrepairsupport.co.uk or call 0161 814 7270.