1. Introduction
This Privacy Policy explains how Disrepair Support ("we", "us", or "our") processes personal data when you use our website or services. We are committed to protecting your privacy and ensuring your data is handled securely.
2. Information We Collect
We may collect and process the following types of personal information:
- Identity Data: Name, title, date of birth.
- Contact Data: Email address, telephone numbers, home address.
- Claim Data: Details about your property disrepair, landlord information, and supporting evidence (e.g., photos of mould).
- Technical Data: IP address, browser type, and usage patterns on our website.
3. How We Use Your Data
We use your personal data to:
- Process your housing disrepair claim assessment.
- Communicate with you regarding your case.
- Coordinate with our panel of solicitors and expert surveyors.
- Comply with legal and regulatory obligations.
- Improve our website and service delivery.
4. Data Sharing
We may share your data with trusted third parties, including:
- Legal firms and solicitors on our panel.
- Independent property surveyors.
- Regulatory bodies such as the Financial Conduct Authority (FCA).
We do NOT sell your data to third-party marketing companies.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, or unauthorised access.
6. Your Rights
Under the UK GDPR, you have the right to request access to your data, request corrections, or request that your data be deleted in certain circumstances. To exercise these rights, please contact us at info@disrepairsupport.co.uk.
7. Cookies
Our website uses cookies to distinguish you from other users and improve your experience. You can manage your cookie preferences through your browser settings.
8. Contact Us
If you have any questions about this Privacy Policy, please contact our Data Protection Officer at info@disrepairsupport.co.uk or call 0161 814 7270.